July 29th, 2009 - Posted by Human

Video Revenge

If you haven’t seen it yet, check out this hilarious video created by Canadian musician Dave Carroll. He was flying with United Airlines when his beloved Taylor guitar was broken by baggage handlers. The airline refused to take any responsibility for the problem and after a year of being given the run around he decided to get even, releasing the first of three videos on You Tube. So far the clip has been viewed by over 4 million people and a story last week in the The Times Online has even speculated that the bad publicity from the clip may have contributed to a 10% drop in United Airlines’ share price – costing them over $180 million.

What a great reminder to us all that a single customer can make a big difference!

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